Frequently Asked Questions
Here’s how we increased engagement, decreased response time, and generated more high quality leads.
A tracking number can be found in the confirmation email we send out.
Note that international shipment tracking may take up to a few days to display any updates but that doesn’t necessarily mean the shipment is lost.
All orders delivered within the United States by USPS have full tracking available. A tracking number can be found in the confirmation email we send out.
You can follow up on the status of your order on: https://tools.usps.com/go/TrackConfirmAction
For international orders, full tracking will only be available when sent via International Priority – which costs a bit more.
Since carriers calculate live shipping rates mainly by the zip code entered, it is possible that an incorrectly formatted address could be entered and the package is still able to ship from our facility.
In some scenarios, the local post is still able to make the delivery depending on the error that was made in entering the recipient address. If they are unable to deliver the package it will be returned to our HQ and we will reship it again ( for a charge ) to the correct address.
Estimated shipping delivery times:
USA: 3-5 business days
Canada: 5-10 business days
World: 10-20 business days
Your order will be sent out on average within 3 days of ordering.
All orders in EU are tax free.
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees.
What is the policy if the product arrives damaged at my place?
Take pictures of the damaged part(s) and send them to firstname.lastname@example.org.
You will receive a full refund or we will send you a new product in case your product is damaged. Resends go out the next day and you will be provided with new shipping information immediately to the same email address.
Order never arrived
If your order didn’t end up arriving, be sure to let us know!
First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.
Keep in mind that if tracking information states an order was delivered but you haven’t received it, we won’t take responsibility and reship that order.
What if I want to send my product back, but it is not damaged?
That is possible, you can find the return shipping address at the bottom of this page. In this case, you pay for the shipping costs.
What is the next step in the return process?
You can send us an email to email@example.com requesting your refund. After you have posted the package to the return address and forwarded the tracking number to us, we will refund your purchase.
How long does it take for me to receive my fee or new product?
We aim to send a replacement product within 24 hours after the resend has been approved, the same goes for refunds.
How many days do I have to return something?
You have 30 days to return your product.
Who will pay for the return of the product
You will have to pay for shipping the product back to us.
For international customers:
Packages sent out from our US fulfillment centers are returned to our Charlotte facility. Its address: 11025 Westlake Drive, Charlotte, NC 28273.
For european customers:
Meanwhile, packages sent out from our Europe location are automatically returned to our Europe fulfillment center. Its address: Lidostas parks, Marupes novads, Latvia LV-2167.
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